Privacy Policy for TerraDwell Building
This Privacy Policy describes how TerraDwell Building (ABN 12 345 678 901), located at 2847 Forest Walk Way, Unit 10A, Melbourne, Victoria, 3004, Australia, collects, uses, and discloses your personal information when you visit our website or interact with our services in the context of residential construction and renovation. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect various types of information for different purposes to provide and improve our services to you.
Personal Data
While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal data may include, but is not limited to:
- Name
- Email address
- Phone number
- Address (for project inquiries, site visits, or service delivery)
- Details about your project requirements or interests
Usage Data
We may also collect information on how our site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
2. How We Use Your Information
TerraDwell Building uses the collected data for various purposes:
- To provide and maintain our site and services
- To notify you about changes to our services
- To allow you to participate in interactive features of our site when you choose to do so
- To provide customer support directly related to our construction and renovation services
- To gather analysis or valuable information so that we can improve our site and service offerings
- To monitor the usage of our site
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already enquired about unless you have opted not to receive such information.
3. Disclosure of Your Information
We may disclose your personal information in the following situations:
- Business Partners: To business partners to offer you certain products, services or promotions. For example, specific trades or suppliers for your building or renovation project.
- Law Enforcement: Under certain circumstances, TerraDwell Building may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Other Legal Requirements: TerraDwell Building may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of TerraDwell Building
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of users of the site or the public
- Protect against legal liability
4. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Under Australian privacy law, you have rights regarding your personal information:
- The right to access: You have the right to request access to the personal data we hold about you.
- The right to correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to complain: If you believe there has been a breach of the APPs, you have the right to make a complaint to us, or to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us using the contact details provided below.
6. Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: TerraDwell Building, 2847 Forest Walk Way, Unit 10A, Melbourne, Victoria, 3004, Australia